| Frequently Ask Questions |

What is SMART Padala International?
SMART PADALA is the first cash remittance service via text. It is a faster and cheaper way of remitting cash from a sender abroad.

How does SMART Payment work?

For Payor Abroad:

1. Go to any SMART Padala Remittance Partner. Fill out an information sheet SMART Cellphone number / SMART Money number.

2. The Remittance Center will transfer your payment to the SMART Money number to us.

3. After a few seconds/minutes, the Remittance Center will confirm that the transaction has been completed.

4. We will receive a text message indicating your 16-digit SMART Money number. Another text message will be sent to confirm that the money has been received through the SMART money number.

For Payor Domestic:

1. Go to any SMART wireless center

2. Fill out an information sheet Name:Ruel P. Luna, SMART Celfone number 0919-2348925 / SMART Money number (5577-5124-9519-8117) and the Amount that you will pay say P900.00. Present one valid ID at the cashier.

3. Wait for the confirmation message that the transaction has been completed pay sending fee for as low as 1% of the amount sent.

4.We will receive a confirmation message that we received the money from SMART Money number.

For more info:

(Call Smart Padala hotline +632-845-7788; *7788 using a Smart Cellphone; 1-800-10-845-7788)

http://www.smart.com.ph/SMART/Value+Added+Services/SmartPadala/

Who are SMART Payment Remittance Partners Abroad?

Forex International - Hong Kong

Banco de Oro (Hatid Yaman) - Hong Kong

CBN Grupo - Athens, Greece / London, UK / Madrid, Spain / Dublin, Ireland / Yokohama, Japan

New York - Bay Remittance New York and other US areas

Dollar America Exchange Inc (DAX) Remittance - California, USA

Australia - Pera Padala

Austria - Pinoy Express

Brunei - GP Express / Pinoy Express

Canada - Global Peso Express / Maharlika Service / Philippine Tropical / Quick as a Flash / Reliable Peso

Greece - CBN

Hawaii - Remit Plus

Hongkong - 1528 Pinoy Center / Amazing Communications / BDO / Far East Remittance / Gen Ex / IRemit / Ideal Pinoy Shop / Pinoy Express / Rainbow / Travelex

Ireland - CBN

London - CBN / Direct / Far East Remittance / Twilight Express Unlimited

New Zealand - Cybertalk Limited

Palau - Pinoy Express

Qatar - Al Jazeera Exchange / Arabian Exchange / City Exchange / Future Exchange / Gulf Exchange Main / Lari Exchange / Saipan / Pinoy Express

Saudi Arabia - Pinoy Express

Singapore - GP Express / Pinoy Express / Travelex

Spain - CBN

Taiwan - IRemit

UAE - (Abu Dhabi, Dubai, Sharjah, Ajman, RAS) / Al Ahalia / Al Ansari / Sajmani / UAExchange /

USA - DAX / NYBR

Who are SMART Payment Remittance Locally?
You can go to any SMART Wireless Center located at malls near your place.

How to get a SMART Money Number?
For SMART Super SIM 3 users:
1.In your SMART celfone, go to SMART Menu and click SMART Money

2.Choose Activate Card

3.Enter your desired 6-digit w-PIN twice.

4.You will receive a confirmation message with your activated 16-digit SMART Money Number.

For SMART Super SIM 1 & 2 users:
1.Text MONEY to 343

2.You will receive a confirmation message with your 16-digit SMART Money Number.

3.In your SMART Celfone, go to SMART Menu, select Activate card and enter your SMART Money Number.

4.Name the card & confirm activation

5) Enter default PIN (123456) then enter your new PIN.