| Frequently Ask Questions |


What currency are your products listed in?
Philippine Peso and US Dollar Currency.

Is it currently possible to order from you?
Yes those perishable products like breads, cakes and pastries can only be deliver within Metro Manila only. However those ingredients and herbal products can be deliver locally and abroad.

What diameter of pearl sugar? 1cm.

What quantities are they packaged in? 5kg, 10kg and 25kg.

What are your rates for shipping to Seattle, WA,USA?
since the exchange rate is fluctuating we provided this information via email.

What is the procedure to procure ingredients?
1. email us the product specifications that you find in our website.

2. we will email to you the price and other information for the product.

3. if you agree to the price and other costs or charges then we will provide information on how you settle the account as we provide payment solutions using SMART remittance payment system or SMARTmoney local and abroad.

Payment terms?
Full payment upon purchase and payment must be settled first to consider your order.

Mode of Payment?
Full payment using SMARTmoney or SMART padala or remittance system or using GCash Payment/Transfer System using Globe mobile

How can get in touch with your store?
Our store exists virtually and our aim is to provide convenience and to deliver the products that you order right at your doorstep.

Do u have other character cake designs aside from the character-curved style?
yes we have made to order cakes but price varies from complexity of each designs.

Can you send me sample pictures?
yes as you request it we will provide you pictures via e-mail a sample characters that are available in our files.

What is the price for host / magician? the cost of the host minimum of P2,500.00 and up depends on your requirements or expectation for host or magician or to the time that you require them.

If I live in Europe or U.S. where can I settle my payments?
Please see the provided table below outside Philippines. See how to settle payments by looking to the following affiliates of SMART Remittance Centers Abroad.

How can I pay you?
You can pay us by dropping by at any smart wireless center near your area and give this following information:

1. mobile no.
2. smart money card no.
3. amount

We will be prompted once payment have been remitted by the SMART system and we will prompt you via email or mobile once payment have been accepted.

How many barney cake design do you have?
as much as you want just provide us your preference and we will make a custom made design of cake fit to your needs but the price is different depends on the complexity of your cake design requirements.

Do you have part flavors such as hats, nametags, lootbags that are barney?
yes we do have but allow us a week to process your order since we get this to our suppliers and are subject to availability of the items.

Are the price in your website updated?
yes it is updated but all prices are subject to changes without prior notice so it is safe to email us for the price and have it confirmed by us.

Where can I call you?
you can email us and we will provide you contact details where you can get in touch with us because there are a lot of spammers including mobile and telephone as well.

Is your company open for franchise?
we do not have franchise yet but maybe in the near future.

Do you offer short courses on baking?
one of our partner who's in charge to it went abroad for good the one who is conducting training for baking but we will keep you posted if there will be future courses on baking.

How do you process orders?
1.we have suppliers for each products the reason we have order lead time.

2.your orders will be processed when you pay the full amount of the product. Say your payment fall on 2pm your order will start on the next day.

3.please be sure that you see first the order lead time for each product, also we will inform you as to when we can deliver your product via email.

4.please provide the full details of the address and landmarks where your orders will be delivered including your contact details.

Can we just pick-up our orders and pay over the counter?
No. For your convenience we deliver the products that you order right at your doorstep and by use mobile banking it is made just for your convenience that even at a click you just made the payments using smart money.

How can i register to have a smart money?
you can go at any Smart Wireless Center near you and ask for smart money for details click here.

This questions are generated based on the number of e-mails that we received over the number period of time. There will be more questions that will be answered thru this page as you continually e-mail us. We're glad to answer more of your questions so please don't hesitate to e-mail us.