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Frequently Ask Questions |
What currency are your products listed
in?
Philippine Peso and US Dollar Currency.
Is it currently possible to order
from you?
Yes, but those perishable products like breads, cakes and pastries
can only be delivered within Metro Manila. However, ingredients
and herbal products can be delivered locally and abroad.
What is the diameter of pearl sugar?
1cm.
What quantities are they packaged
in? 5kg, 10kg and 25kg.
What are your rates for shipping
to Seattle, WA,USA?
Since the exchange rate is fluctuating we provide this information
via email.
What is the procedure to procure
ingredients?
1. Email us the product specifications that you
find in our website.
2. We will email to you the price and other information
of the product.
3. If you agree on the price and other costs or
charges, then we will provide information on how tosettle the account
as we provide payment solutions using SMART remittance payment system
or SMARTmoney local and abroad.
Payment terms
Full payment upon purchase and payment must be settled first to
consider your order.
Mode of Payment
Full payment using SMARTmoney or SMART padala
or remittance system or using GCash Payment/Transfer
System using Globe mobile
How can I get in touch with your
store?
Our store exists virtually and our aim is to provide convenience
and to deliver the products that you order right at your doorstep.
Do u have other character cake designs
aside from the character-curved style?
Yes we have made to order cakes but price varies from complexity
of each designs.
Can you send me sample pictures?
Yes as you request it, we will provide pictures via e-mail of the
sample characters that are available in our files.
What is the price for host / magician?
The cost of the host: Minimum of P2,500.00 but depending on your
requirements or expectation for host or magician or on the time
that you require them.
If I live in the Europe or in the
U.S.A., where can I settle my payments?
Please see the provided table below outside Philippines. Know how
to settle payments by looking on the following affiliates of SMART
Remittance Centers Abroad.
How can I pay you?
You can pay us through any smart wireless center near your area
and give this following information:
1. Mobile No.
2. Smart Money Card No.
3. Amount
We will be prompted once payment have been remitted by the SMART
system and we will prompt you via email or mobile once payment have
been accepted.
How many barney cake design do you
have?
As much as you want just provide us your preferences and we will
make a custom made design of cake fit to your needs. But the price
would be different and depending on the complexity of your cake
design requirements.
Do you have party favors such as
hats, nametags, lootbags that are barney?
Yes we do have but, allow us a week to process your order since
we get these from our suppliers and are subject to availability
of the items.
Are the price in your website updated?
Yes it is updated but all prices are subject to change without prior
notice so it is safe to email us for the price and have it confirmed
by us.
Where can I call you?
There are a lot of spammers in the mobiles and telephones so just
email us first and we will provide you with our contact details.
Is your company open for franchise?
We do not have franchise yet but maybe in the near future.
Do you offer short courses on baking?
One of our partners who is in charge to it went abroad for good
but we will keep you posted if there will be future courses on baking.
How do you process orders?
1.We have suppliers for each product the reason we have order lead
time.
2. Your orders will be processed when you pay the full amount of
the product. Say your payment fall on 2pm your order will start
on the next day.
3.Please be sure that you see first the order lead time for each
product, also we will inform you as to when we can deliver your
product via email.
4.Please provide the full details of the address and landmarks where
your orders will be delivered including your contact details.
Can we just pick-up our orders and
pay over the counter?
No. For your convenience we deliver the products that you order
right at your doorstep and through mobile banking, it is for your
convenience that even at a click you just make payments using smart
money.
How can I register to Smart Money?
You can go at any Smart Wireless Center near you and ask for more
details about it. click here.
This questions are generated based on the number of e-mails that
we received over the number period of time. There will be more questions
that will be answered thru this page as you continually e-mail us.
We are glad to answer more of your questions so please don't hesitate
to e-mail us.
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